All Tables, Chairs and Massage Kit

Master guarantees all tables, chairs, electric lift tables, stationary tables, Pack-n-Go & Massage Kit (excluding foam, upholstery, face cradle, thermal top, motors and controls), against defects in material and workmanship for as long as you, the original purchaser, own the product, or for five (5) years after the product is discontinued or modified. Foam, upholstery are warranted for three to five(3~5) years from the original date of purchase. Face cradle platforms are warranted for three (3) years from the original date of purchase. Thermal Top is warranted for two (2) years from the original date of purchase. Motors&Controls is warranted for three (3) years from the original date of purchase. All warranty does not cover damage caused by misuse, accidents or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. All returns must provide proof of original purchase to obtain a Master RA-number (Return Authorization). RA-number must be referenced on the shipping label when returned. This warranty is limited to product repair or replacement, at Master’s sole discretion. The customer is responsible for for all shipping charges (inbound and outbound), as well as any applicable duties and taxes. 

Stools

Master stools are backed by a three year warranty by Master. All warranty does not cover damage caused by misuse, accidents or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. All returns must provide proof of original purchase to obtain a Master RA-number (Return Authorization). RA-number must be referenced on the shipping label when returned. This warranty is limited to product repair or replacement, at Master’s sole discretion. The customer is responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes. 

 

Accessories

Our accessories are warranted for one (1) year from the original date of purchase. All warranty does not cover damage caused by misuse, accidents or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. All returns must provide proof of original purchase to obtain a Master RA-number (Return Authorization). RA-number must be referenced on the shipping label when returned. This warranty is limited to product repair or replacement, at Master’s sole discretion. The customer is responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes. 

 

Change, Cancellation,& Rush Policy

You may change or cancel your order at any time before the order ships out; however, doing so will incur a change/cancellation fee of 20% on the subtotal of the original order. We do not accept any changes or cancellations on custom orders. For urgent orders, we can “rush” and reduce the production lead time in half for a fee of £40 per portable, £65 per production portable or stationary / lift, and £12 for accessories. 

 

PLEASE NOTE THAT ALL THE FAULTY PRODUCTS,  DAMAGE DURING THE TRANSPORTAION WILL NEED TO BE REPORTED WITHIN THE 15 DAYS AFTER YOU RECEIVE THE ORDER, THE MANUFACTURE WARRANTY IS A NORMAL WEAR AND TEAR WARRANTY, IT WILL NOT COVER ANY DAMAGE DURING INAPPROPRIATE USAGE (USE NON-PROVED WIPES ON THE PU, DAMAGE OF THE TABLE DURING YOUR OWN TRANSPORTAION, ACCIDENTLY PU CUT DURING OPENING THE BOX ETC).

 

Master Massage Equipment Limited

  • Unit 8 Fareham Industrial Park
  • Standard Way, Fareham 
  • PO16 8XB
  • UK
  • uk@mhpinternational.com
  • +44 0132 9750 820